:root{--primary: #2563eb;--primary-soft: #eff4ff;--bg: #f5f6f8;--surface: #ffffff;--border: #e3e6eb;--text: #1c2430;--muted: #6b7482;--danger: #dc2626;--success: #16a34a;--warn: #b45309;--radius: 10px;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px;color:var(--text);background:var(--bg);line-height:1.45}*{box-sizing:border-box}body,h1,h2,h3,p{margin:0}h1{font-size:20px}h2{font-size:16px}h3{font-size:14px}a{color:var(--primary)}button{font:inherit;cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}input,select,textarea{font:inherit;color:inherit;border:1px solid var(--border);border-radius:8px;padding:8px 10px;background:var(--surface);width:100%}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px #2563eb26}input[type=color]{padding:2px;height:38px;width:64px}input[type=checkbox]{width:auto}code{background:#f0f2f5;padding:1px 6px;border-radius:5px;font-size:12.5px}.muted{color:var(--muted)}.small{font-size:12px}.row{display:flex;align-items:center}.col{display:flex;flex-direction:column}.between{justify-content:space-between}.end{justify-content:flex-end}.gap{gap:8px}.grow{flex:1}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius)}.btn{border:1px solid transparent;border-radius:8px;padding:8px 14px;font-weight:600;white-space:nowrap;background:var(--surface)}.btn.primary{background:var(--primary);color:#fff}.btn.primary:hover:not(:disabled){filter:brightness(1.08)}.btn.ghost{border-color:var(--border);color:var(--text)}.btn.ghost:hover:not(:disabled){background:#f0f2f5}.btn.danger-ghost{border-color:#fecaca;color:var(--danger)}.btn.danger-ghost:hover{background:#fef2f2}.icon-btn{border:0;background:transparent;padding:4px 6px;border-radius:6px;color:var(--muted)}.icon-btn:hover{background:#f0f2f5}.link{border:0;background:none;padding:0;color:var(--primary);font-weight:600}.link:hover{text-decoration:underline}.alert{padding:9px 12px;border-radius:8px;margin:8px 0}.alert.error{background:#fef2f2;color:var(--danger)}.alert.warn{background:#fff7e6;color:var(--warn)}.dot{width:8px;height:8px;border-radius:50%;display:inline-block;background:#9ca3af;flex-shrink:0}.dot.online{background:#22c55e;box-shadow:0 0 0 3px #22c55e33}.dot.away{background:#f59e0b}.pill{display:inline-flex;align-items:center;justify-content:center;min-width:20px;padding:1px 7px;border-radius:999px;font-size:11px;font-weight:700}.alert-pill{background:var(--danger);color:#fff;margin-left:auto}.pill.warn{background:#fef3c7;color:#92400e;font-size:12px;vertical-align:middle}.tag{font-size:11px;font-weight:700;padding:2px 8px;border-radius:999px;background:#f0f2f5;color:var(--muted);white-space:nowrap}.chat-waiting{background:#dbeafe;color:#1d4ed8}.chat-active{background:#fef3c7;color:#92400e}.chat-closed{background:#dcfce7;color:#166534}.empty{color:var(--muted);text-align:center;padding:40px 16px}.splash{display:grid;place-items:center;height:100vh;color:var(--muted)}.login{min-height:100vh;display:grid;place-items:center;padding:16px}.login-card{width:100%;max-width:360px;padding:28px;display:flex;flex-direction:column;gap:14px}.brand{display:flex;align-items:center;gap:8px;font-weight:800;font-size:17px}.field{display:flex;flex-direction:column;gap:5px;font-weight:600;font-size:12.5px}.check{display:flex;align-items:center;gap:8px}.shell{display:flex;height:100vh;overflow:hidden}.sidebar{width:230px;flex-shrink:0;background:#111827;color:#e5e7eb;display:flex;flex-direction:column;padding:16px 12px;gap:18px}.sidebar .brand{color:#fff;padding:0 6px}.sidebar nav{display:flex;flex-direction:column;gap:2px}.sidebar nav button{display:flex;align-items:center;gap:10px;border:0;background:transparent;color:#cbd5e1;padding:9px 10px;border-radius:8px;text-align:left}.sidebar nav button:hover{background:#ffffff0f}.sidebar nav button.active{background:#ffffff1f;color:#fff;font-weight:600}.sidebar-foot{margin-top:auto;padding:0 6px}.sidebar-foot .muted{color:#94a3b8}.presence-list{list-style:none;padding:0;margin:8px 0 0;display:flex;flex-direction:column;gap:5px;font-size:13px}.presence-list li{display:flex;align-items:center;gap:6px}.main{flex:1;display:flex;flex-direction:column;min-width:0}.topbar{height:56px;flex-shrink:0;background:var(--surface);border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 20px;gap:12px}.conn{display:flex;align-items:center;gap:8px;font-size:12.5px;color:var(--muted)}.conn.ko{color:var(--warn)}.topbar-right{display:flex;align-items:center;gap:14px}.status-select{display:flex;align-items:center;gap:6px}.status-select select{width:auto;padding:5px 8px}.content{flex:1;overflow:auto;min-height:0}.page{padding:20px;display:flex;flex-direction:column;gap:14px}.pane-head{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}.pane-head select{width:auto;min-width:180px}.split{display:flex;height:100%}.list-pane{width:340px;flex-shrink:0;border-right:1px solid var(--border);background:var(--surface);overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px}.list-pane.wide{width:460px}.detail-pane{flex:1;min-width:0;overflow-y:auto;display:flex;flex-direction:column}.segmented{display:flex;background:#f0f2f5;border-radius:8px;padding:3px}.segmented button{border:0;background:transparent;padding:5px 10px;border-radius:6px;font-weight:600;color:var(--muted)}.segmented button.active{background:var(--surface);color:var(--text);box-shadow:0 1px 2px #00000014}.conversation-list{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:6px}.conversation{width:100%;text-align:left;border:1px solid var(--border);background:var(--surface);border-radius:9px;padding:10px 12px;display:flex;flex-direction:column;gap:5px}.conversation:hover{border-color:#c7d2fe}.conversation.selected{border-color:var(--primary);background:var(--primary-soft)}.conversation.waiting{border-left:3px solid var(--primary)}.preview{color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:13px;flex:1}.chat-panel,.messages,.thread{flex:1;overflow-y:auto;background:var(--bg);border-radius:var(--radius);padding:16px;display:flex;flex-direction:column;gap:8px;min-height:200px}.bubble{max-width:70%;padding:8px 12px;border-radius:12px;white-space:pre-wrap;word-wrap:break-word}.bubble.wide{max-width:85%}.bubble strong{display:block;font-size:11.5px;margin-bottom:2px}.bubble time{display:block;font-size:10.5px;opacity:.6;margin-top:3px;text-align:right}.bubble.theirs{align-self:flex-start;background:var(--surface);border:1px solid var(--border)}.bubble.mine{align-self:flex-end;background:var(--primary);color:#fff}.system-msg{align-self:center;font-size:12px;color:var(--muted);background:#0000000a;padding:3px 10px;border-radius:999px}.typing{font-size:12px;font-style:italic;color:var(--muted)}.composer{display:flex;gap:10px;align-items:flex-end}.composer textarea{resize:vertical}.closed-note{text-align:center;color:var(--muted);padding:10px}.filters{display:grid;grid-template-columns:1fr 1fr 1fr;gap:8px}.filters input{grid-column:1 / -1}.pagination{display:flex;justify-content:space-between;align-items:center}.attachments{list-style:none;padding:0;margin:8px 0 0}.faq-layout{display:grid;grid-template-columns:260px 1fr;gap:16px;align-items:start}.categories{padding:14px;display:flex;flex-direction:column;gap:10px}.categories ul{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:2px}.categories li>button{border:0;background:transparent;width:100%;text-align:left;padding:7px 8px;border-radius:7px}.categories li>button.active{background:var(--primary-soft);color:var(--primary);font-weight:600}.category-item{display:flex;align-items:center}.category-actions{display:none}.category-item:hover .category-actions{display:flex}.faq-list{display:flex;flex-direction:column;gap:10px}.faq-card{padding:14px 16px;display:flex;flex-direction:column;gap:8px}.faq-answer{color:#3b4452;white-space:pre-line}.grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(360px,1fr));gap:14px}.app-card{padding:16px;display:flex;flex-direction:column;gap:8px}.app-card h3{display:flex;align-items:center;gap:8px}.swatch{width:14px;height:14px;border-radius:4px;display:inline-block}.origins{list-style:none;padding:0;margin:0;display:flex;flex-wrap:wrap;gap:4px}.snippet{background:#0f172a;color:#e2e8f0;padding:10px 12px;border-radius:8px;font-size:12px;white-space:pre-wrap;word-break:break-all;margin:0}.table{width:100%;border-collapse:separate;border-spacing:0;overflow:hidden}.table th,.table td{text-align:left;padding:10px 14px;border-bottom:1px solid var(--border)}.table th{font-size:12px;color:var(--muted);background:#fafbfc}.table tr:last-child td{border-bottom:0}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a73;display:grid;place-items:center;padding:16px;z-index:50}.modal{background:var(--surface);border-radius:12px;width:100%;max-width:560px;max-height:90vh;overflow-y:auto;padding:20px;box-shadow:0 20px 60px #00000040}.modal header{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px}.form{display:flex;flex-direction:column;gap:12px}@media(max-width:960px){.sidebar{width:64px;padding:12px 8px}.sidebar .brand,.nav-label,.sidebar-foot{display:none}.sidebar nav button{justify-content:center;position:relative}.alert-pill{position:absolute;top:0;right:0}.split{flex-direction:column;height:auto}.list-pane,.list-pane.wide{width:100%;border-right:0;border-bottom:1px solid var(--border);max-height:45vh}.detail-pane{min-height:60vh}.faq-layout{grid-template-columns:1fr}.who,.conn{display:none}}.app-picker{display:flex;flex-direction:column;gap:6px;max-height:220px;overflow-y:auto;padding:8px 10px;border:1px solid var(--border, #e2e8f0);border-radius:8px;font-weight:400}.chat-app-filter select{width:100%}.badge{--badge: #64748b;display:inline-block;font-size:11.5px;font-weight:700;padding:2px 9px;border-radius:999px;white-space:nowrap;color:var(--badge);background:color-mix(in srgb,var(--badge) 13%,white);border:1px solid color-mix(in srgb,var(--badge) 30%,white)}.chip{display:inline-flex;align-items:center;gap:4px;font-size:12px;font-weight:600;padding:4px 10px;border-radius:7px;border:1px solid var(--border);background:#f8fafc;color:var(--text);text-decoration:none;white-space:nowrap}.chip.small{font-size:11px;padding:1px 7px}.chip.info{background:var(--primary-soft);color:var(--primary);border-color:#c7d7fe}.chip button{border:0;background:transparent;color:var(--muted);padding:0 2px}.tag-row{display:flex;flex-wrap:wrap;gap:4px;margin-top:4px}.row.wrap{flex-wrap:wrap}.page-alert{margin:16px 20px 0}.alert.info{background:var(--primary-soft);color:var(--primary);align-items:center}.error-text{color:var(--danger);font-weight:500}.status-summary{display:grid;grid-template-columns:repeat(auto-fill,minmax(130px,1fr));gap:10px}.summary-card{--badge: #64748b;display:flex;flex-direction:column;align-items:flex-start;gap:2px;padding:10px 14px;border:1px solid var(--border);border-left:4px solid var(--badge);border-radius:var(--radius);background:var(--surface);text-align:left}.summary-card strong{font-size:20px;color:var(--badge)}.summary-card span{color:var(--muted);font-size:12.5px}.summary-card.active{background:color-mix(in srgb,var(--badge) 8%,white);border-color:var(--badge)}.tickets-page .filters{display:flex;flex-wrap:wrap;gap:8px;padding:10px}.tickets-page .filters input{flex:2 1 260px}.tickets-page .filters select{flex:1 1 150px;width:auto}.table-wrap{overflow-x:auto}.ticket-table td{vertical-align:top;font-size:13px}.ticket-table tr.clickable{cursor:pointer}.ticket-table tr.clickable:hover td{background:#f8fafc}.sort-btn{border:0;background:transparent;padding:0;font:inherit;color:inherit;font-weight:600;display:inline-flex;align-items:center;gap:4px;white-space:nowrap}.sort-btn:hover,.sort-btn.active{color:var(--primary)}.sort-icon{font-size:10px;opacity:.55}.sort-btn.active .sort-icon{opacity:1}.ticket-subject{font-weight:600;color:var(--text);text-decoration:none}.ticket-subject:hover{color:var(--primary);text-decoration:underline}.pagination{gap:10px}.ticket-form{max-width:1400px}.form-card{padding:20px;display:flex;flex-direction:column;gap:12px}.form-columns{display:grid;grid-template-columns:1fr 1fr;gap:28px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px 16px;align-content:start}.form-grid.narrow{max-width:640px}.span-2{grid-column:1 / -1}.field input[readonly]{background:#f1f5f9;color:var(--muted)}.input-group{display:flex}.input-group select{border-top-right-radius:0;border-bottom-right-radius:0}.input-group .btn{border:1px solid var(--border);border-left:0;border-top-left-radius:0;border-bottom-left-radius:0}.predefined-picker{max-width:640px}.form-actions{display:flex;justify-content:flex-end;align-items:center;gap:12px}.btn.toggled{background:var(--primary-soft);color:var(--primary)}.small-btn{padding:4px 10px;font-size:12.5px;border:1px solid var(--border)}.attachments-row{display:flex;justify-content:flex-end}.attachments-row .field{min-width:min(100%,480px)}.file-slots{display:flex;flex-direction:column;gap:6px;font-weight:400}.file-slot{display:flex;align-items:center;gap:8px}.file-slot input[type=file]{padding:5px}.file-name{flex:1;font-size:13px}.tag-input{display:flex;flex-wrap:wrap;gap:6px;align-items:center;border:1px solid var(--border);border-radius:8px;padding:5px 8px;background:var(--surface);font-weight:400}.tag-input input{border:0;padding:3px 0;flex:1;min-width:100px;box-shadow:none}.inline-form{padding:14px;border:1px dashed var(--border);border-radius:var(--radius);background:#fafbfc}.rte{border:1px solid var(--border);border-radius:8px;background:var(--surface);overflow:hidden}.rte:focus-within{border-color:var(--primary);box-shadow:0 0 0 3px #2563eb26}.rte-toolbar{display:flex;flex-wrap:wrap;align-items:center;gap:6px;padding:6px 8px;border-bottom:1px solid var(--border);background:#fafbfc}.rte-toolbar select{width:auto;padding:4px 6px;font-size:12.5px}.rte-group{display:inline-flex;gap:2px;padding-left:6px;border-left:1px solid var(--border)}.rte-group button,.rte-color{min-width:30px;height:28px;border:0;border-radius:6px;background:transparent;font-size:13px;padding:0 6px;display:inline-flex;align-items:center;justify-content:center;cursor:pointer}.rte-group button:hover,.rte-color:hover{background:#e8edf5}.rte-color{position:relative;font-weight:700;color:var(--danger);text-decoration:underline}.rte-color input{position:absolute;top:0;right:0;bottom:0;left:0;opacity:0;cursor:pointer}.rte-body{position:relative;padding:12px 14px;outline:none;overflow-y:auto;max-height:480px;font-weight:400;font-size:14px}.rte-body[data-empty=true]:before{content:attr(data-placeholder);color:#9aa3af;pointer-events:none;position:absolute}.rte.disabled{opacity:.6}.rich{overflow-wrap:anywhere}.rich p,.rich ul,.rich ol,.rich blockquote,.rich pre{margin:0 0 8px}.rich>:last-child{margin-bottom:0}.rich blockquote{border-left:3px solid var(--border);padding-left:10px;color:var(--muted)}.rich pre{background:#f1f5f9;padding:8px 10px;border-radius:6px;white-space:pre-wrap}.clamp{max-height:3.2em;overflow:hidden;color:var(--muted)}.ticket-view{max-width:1400px}.ticket-head{padding:16px 20px;display:flex;flex-direction:column;gap:12px}.ticket-meta{display:flex;flex-wrap:wrap;gap:10px 28px;margin:0}.ticket-meta dt{font-size:11.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.03em}.ticket-meta dd{margin:2px 0 0}.tabs{display:flex;gap:4px;padding:0 16px;border-bottom:1px solid var(--border);overflow-x:auto}.tabs button{border:0;background:transparent;padding:13px 12px 11px;color:var(--muted);border-bottom:2px solid transparent;white-space:nowrap}.tabs button:hover{color:var(--text)}.tabs button.active{color:var(--primary);border-bottom-color:var(--primary);font-weight:600}.tab-body{padding:20px}.reply-form{display:flex;flex-direction:column;gap:14px}.icon-btn.danger:hover{color:var(--danger);background:#fef2f2}.ticket-history{display:flex;flex-direction:column;gap:12px}.history-entry{background:var(--surface);border:1px solid var(--border);border-left:4px solid #cbd5e1;border-radius:var(--radius);padding:14px 18px;display:flex;flex-direction:column;gap:10px}.history-entry.from-agent{border-left-color:var(--primary)}.history-entry.from-client{border-left-color:#94a3b8}.history-entry.note{background:#fffbeb;border-color:#fde68a;border-left-color:#f59e0b}.history-entry header{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding-bottom:8px;border-bottom:1px solid var(--border)}.history-entry.note header{border-bottom-color:#fde68a}.history-entry header strong{display:block}.history-entry .role{font-size:12px;color:var(--muted)}.history-entry time{font-size:12px;color:var(--muted);white-space:nowrap}.table tr.done td{color:var(--muted)}.table tr.done strong{text-decoration:line-through}.overdue{color:var(--danger);font-weight:600}.subnav{display:flex;flex-direction:column;gap:2px;margin:2px 0 6px 30px}.nav-caret{margin-left:auto;font-size:11px;transition:transform .15s}.nav-caret.open{transform:rotate(180deg)}.subnav a{color:#cbd5e1;text-decoration:none;padding:6px 10px;border-radius:999px;font-size:13px}.subnav a:hover{background:#ffffff0f}.subnav a.active{background:var(--primary);color:#fff;font-weight:600}.toasts{position:fixed;right:20px;bottom:20px;display:flex;flex-direction:column;gap:10px;z-index:60;max-width:360px}.toast{display:flex;gap:10px;align-items:flex-start;background:var(--surface);border:1px solid var(--border);border-left:4px solid #f59e0b;border-radius:var(--radius);padding:12px 14px;box-shadow:0 10px 30px #00000026}.toast p{margin:4px 0}@media(max-width:960px){.form-columns,.form-grid{grid-template-columns:1fr}.subnav{display:none}.tab-body{padding:14px}}